Terms overview

Terms of Use

Last updated: May 24, 2026

Introduction

These are the terms and conditions of use for www.offhrs.app (the “Terms”) and all affiliated digital properties owned and operated by offhrs (“we”, “us”, and “our”), including all subdomains (such as partners.offhrs.app), subdirectories, mobile sites, and mobile applications deployed on the Apple App Store and Google Play Store (collectively, the “Site” or “Platform”).

Your use of the Site is subject to these Terms. By downloading, accessing, or using the Site, you agree to be bound by them. These Terms govern your general access to the infrastructure of the Platform.

Important: These Terms do not apply to the in-person workshops, classes, or events themselves (the “Vendor Services”). Vendor Services are fulfilled entirely by independent third-party partners (the “Vendors”). offhrs acts as an intermediary technology platform and limited payment collection agent. We do not host, employ, manage, or endorse the physical workshops listed on the Platform.

1. Description of services

offhrs provides a two-sided marketplace:

  • For consumers (students): a localized search, discovery, calendar booking, and payment interface to find and register for creative workshops in Toronto and surrounding areas via offhrs.app and the offhrs mobile apps.
  • For vendors (makers and studios): a Software-as-a-Service (SaaS) subscription platform at partners.offhrs.app for managing class availability, scheduling, client tracking, refunds, and Stripe Connect payouts.

2. Tax compliance & HST/GST obligations

As an Ontario-registered operating entity, the Platform and its users must adhere to the rules of the Canada Revenue Agency (CRA):

  • Platform SaaS fees. offhrs charges Vendors a monthly subscription fee for our Partners platform, starting at $29 CAD/month (Lite) or $49 CAD/month (Pro). These fees represent a taxable supply of digital services in Canada; we automatically add 13% Ontario HST on top of the subscription price.
  • Marketplace ticket sales. The Vendor is the “Seller of Record” for all in-person workshops. It is the sole legal responsibility of the Vendor to determine their small-supplier status with the CRA ($30,000 threshold) and to configure their dashboard tax settings to collect or omit HST on ticket sales.
  • Tax remittance. Any HST collected from a consumer at checkout flows directly into the Vendor’s connected Stripe payment account. offhrs does not hold, remit, or advise on municipal, provincial, or federal taxes associated with Vendor revenue.

3. Payments, billing, and the 30-day free trial

All financial interactions on the Platform are processed securely through Stripe.

3.1 Vendor subscriptions

  • The trial. Vendors registering on partners.offhrs.app are granted a 30-day free trial. Valid credit-card details are collected upon registration.
  • Auto-renewal. On day 31, the trial automatically converts to a paid monthly billing cycle at your chosen plan (Lite or Pro) plus applicable HST.
  • Cancellation. Vendors may cancel at any time from the dashboard settings. Cancellations must be logged prior to the renewal date to avoid the next billing increment.

3.2 Ticket transactions & Stripe fees

  • Direct payouts. Ticket payouts use a direct-charge architecture via Stripe Connect Express, with funds settling to the Vendor’s connected bank account.
  • Fee structure. Stripe processing fees (currently 2.9% + $0.30 CAD per transaction in Canada, with higher rates for international or premium cards) apply to the gross transaction total, including any tax collected. These fees are borne by the Vendor and deducted from the Vendor’s net payout. offhrs does not mark up, retain, or share in Stripe’s processing fees.
  • Refund window. Consumers may self-serve cancellations and refunds inside the mobile app or web checkout history when the workshop start time is outside the Vendor’s configured refund window. The Platform minimum is 24 hours; Vendors may set a longer window (e.g. 48 hours).
  • Refund fees. Stripe does not return its processing fee when a charge is refunded. When a booking is refunded, the consumer receives the full amount paid (including HST) back to their original payment method, and the non-refundable Stripe processing fee remains the Vendor’s responsibility. The fee is netted against the reversed payout in the Vendor’s Stripe Connect Express balance and surfaced in the Vendor dashboard’s refund notification.

4. Accounts, security, and calendar integrity

  • Account protection. You are responsible for maintaining the confidentiality of your sign-in credentials and any third-party OAuth sessions (Google, Apple). Notify us immediately at admin@offhrs.app if you detect unauthorized access.
  • Calendar accuracy. Vendors must keep their dashboard calendars up to date. Deliberate manipulation, double-booking negligence, or repeated failure to honour confirmed bookings constitutes a material breach of these Terms and may result in subscription termination.

5. Prohibited conduct

Except as expressly permitted by these Terms, you are strictly prohibited from:

  • Data scraping. Using automated programs, scripts, crawlers, or spiders to harvest studio schedules, pricing, metadata, or reviews from offhrs.app.
  • Reverse engineering. Attempting to decompile, clone, or reverse-engineer our scheduling engine, database schemas, or application code to build a competing marketplace or scheduling utility.
  • Bypassing the platform. Using the discovery features to source students and coordinate bookings off-platform to avoid platform fees.

6. Disclaimers & limitation of liability

  • As-is. The Platform is provided on an “as-is” and “as-available” basis. We do not guarantee uninterrupted, latency-free operation or absolute uptime.
  • Physical event liability. offhrs has zero liability for property damage, personal injury, health conditions, or unmet expectations arising during an in-person workshop hosted by a Vendor. Any disputes regarding workshop quality, safety, materials, or studio facilities must be settled directly between the student and the Vendor.
  • Financial limitations. To the maximum extent permitted by applicable law in the Province of Ontario, our total aggregate liability for any claim arising under these Terms is strictly limited to the actual subscription amounts (excluding ticket pass-through) paid by you to offhrs over the three (3) months immediately preceding the claim.
  • Consumer rights. Nothing in these Terms is intended to exclude or limit rights that applicable law does not allow to be excluded or limited.

7. Governing law and jurisdiction

These Terms, your access to the Platform on the Apple and Google Play networks, and any disputes arising out of the Platform shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any formal mediation or legal proceedings must be initiated and resolved within the judicial district of Toronto, Ontario.

8. Feedback and communications

Submit formal questions, security notifications, or technical feedback to admin@offhrs.app.