Run your workshop business the easy way — all in one platform.

We connect local creative experts with guests looking for hands-on experiences—from pottery and floral design to coffee and beyond. You list your workshops, set your availability, and we handle discovery, booking, and payments.

We focus on social, creative, and hands-on experiences—pottery, floral, painting, coffee, culinary, and more. If you teach a creative skill and want to grow your community in Toronto, we can help you get started.

Yes. You are welcome to list on multiple platforms—we do not require exclusivity, and there are no programs that reward hosts who list only with us. When capacity is shared across channels, use the “Booked elsewhere” option when creating or editing a workshop to reserve seats already filled outside offhrs.

Sign up through the partner signup wizard. You’ll provide your business name, 1–4 workshop categories, your location, an account email and password, and optionally a website, phone number, and a workshop logo (JPEG/PNG/WebP, up to 2 MB). After you create your account you’ll verify your email, then set up billing.

Yes. New accounts must confirm their email via the link we send before you can start a plan and access billing. Once verified you’re taken straight to the billing step.

Your dashboard walks you through a short checklist:

1. Verify email
2. Start your free trial
3. Connect your Stripe payout account
4. Confirm GST/HST status in Settings (registered or small supplier)
5. Review settings and add a bio
6. Connect a calendar (Google or Outlook)
7. Create your first workshop

Yes — a 30-day free trial on Lite, Pro, Full License, and Shopify Sync. Marketplace Only has no monthly subscription.

Your subscription automatically starts at the end of the trial at the Lite, Pro, Full License, or Shopify Sync rate you chose. You can cancel anytime before the trial ends with no charge.

Lite, Pro, and Full License bill through Stripe. Standalone Shopify Sync bills through Shopify App Pricing. Full License includes Sync (no separate Sync fee).

Lite: up to 4 workshops; no Marketplace; no Sync. Pro: unlimited workshops + Marketplace. Full License: Pro + Marketplace + Shopify Sync included.

Shopify Sync is $29 CAD/month standalone, or included with Full License. Install the offhrs sales channel from Shopify, connect your partner account under Sales channels → offhrs, publish workshop products to the offhrs channel, and sync them into the offhrs app. Guests discover you on offhrs and complete booking on Shopify checkout. Read the setup guide.

Synced listings use your primary business category from partner signup (the first category you picked). To set a different category on one product, add an optional offhrs.category metafield (for example Pottery or Floral), then Sync again.

Yes, anytime from your dashboard settings (Lite/Pro/Full) or Shopify billing (standalone Sync). You keep access until the end of your current billing period.

Through Stripe Connect (Express). You'll set up a Canadian payout account from your dashboard. When a customer books and pays in the app, the charge is sent on your behalf and the funds are routed to your connected Stripe account.

You must finish Stripe Connect onboarding before any payouts can be released. You can view your payout history (amounts and arrival dates) in the dashboard once it's connected.

No — offhrs does not take a percentage commission on workshop bookings. Our revenue for workshops is the monthly subscription. What does apply to every paid booking is the standard Stripe payment processing fee (about 2.9% + $0.30 CAD per transaction), which is borne by you as the vendor.

For Artist Marketplace goods, offhrs charges a 5% platform fee on the item subtotal (excluding tax and shipping postage), plus Stripe processing (about 2.9% + $0.30 CAD). Shipping paid by the buyer (Canada Post quote + any handling fee you set) and applicable facilitator tax are held by offhrs — they are not merchandise revenue and are not paid out as seller earnings. Shipping funds the prepaid Canada Post label.

Pro and Full License include Marketplace. Artists who only want to sell goods can enroll in a free Marketplace-only plan (same 5% + Stripe on sales). Lite does not include Marketplace. See the Marketplace Seller Addendum.

Buyers checkout in the mobile Shop tab. You manage fulfillment under Marketplace → Orders: print the prepaid label, drop off at Canada Post, and confirm drop-off. Tracking appears for the buyer after carrier First Scan. Local pickup orders are marked picked up when the buyer collects.

Full refunds are allowed before First Scan when the carrier can void the label (Canada Post may block voids briefly after purchase). After First Scan, cancel/refund is blocked. Default ship-by is 5 business days unless you disclose a longer made-to-order window.

You must address damaged or significantly not-as-described (SNAD) issues within 14 days of delivery or pickup. Buyers can report from Profile → Orders (or email hello@offhrs.app). Respond in Marketplace → Orders; admin may resolve or reject claims.

You may decline buyer’s-remorse returns if that policy was disclosed before purchase. SNAD / damaged remedies cannot be waived. Lost card disputes are clawed back from your Connect balance (disputed amount + Stripe dispute fee, currently about CAD $15). Underpaid postage (APV) can also be debited. See the Marketplace Seller Addendum.

Payouts are issued by Stripe on Stripe’s standard schedule for your account. You can track each payout’s status and expected arrival date in the dashboard.

The vendor does. In Canada, Stripe does not return the original processing fee when a charge is refunded. When you (or a customer) refund a booking, the funds are pulled back from your connected account and the original processing fee is not recovered — so the vendor absorbs that fee. This is by design and is disclosed in our terms.

Each workshop has a refund window — the cutoff (in hours before the session starts) for a full refund. The default is 48 hours. Customers who cancel before the cutoff get a full refund automatically; after the cutoff, they're told that cancellations with a full refund must be made at least X hours before the session.

Yes, in your settings. You can set anything from a minimum of 24 hours (platform policy) up to 8,760 hours (1 year).

Archiving is a soft delete. When you archive a workshop, any active bookings on it are automatically refunded, and the workshop is hidden from customers.

Open Settings in your partner dashboard and scroll to Workshop sales tax (GST/HST). Confirm whether you are registered with the CRA:

• Registered — turn the option on, enter your GST/HST registration number (BN), and click Save tax settings. Tax will be calculated at checkout on your connected Stripe account.
• Small supplier (not registered) — leave the option off and click Save tax settings so we know not to add GST/HST to ticket prices.

You'll also see this on your getting-started checklist and in notifications until you save your choice.

Workshops: GST/HST is calculated with Stripe Tax on your connected account only after you open Settings → Workshop sales tax and confirm you are registered with the CRA. If you are a small supplier and not registered, leave that off and save — ticket prices will not include GST/HST. When registered, workshop tax remittance is your liability.

Artist Marketplace goods: where CRA marketplace facilitator rules apply, offhrs may calculate, collect, and remit GST/HST via Stripe Tax on the platform account. Buyer shipping and that facilitator tax are held by offhrs (not paid out as seller merchandise earnings). See the Marketplace Seller Addendum.

Tax is calculated at checkout, not while browsing. The customer sees the base price on the listing with a “Tax calculated at checkout” note; the full subtotal, tax, and total appear in the payment sheet right before they confirm payment.

Canada only at this time. Tax is determined from the customer’s Canadian postal code/province (all provinces and territories are supported).

Title, description, category, price (CAD, $0–$10,000), capacity (1–500 attendees), duration (15–480 min), date, location type (in-person with address, or virtual with a link), and a cover image (falls back to your default image if you don't upload one).

Yes. You can create a one-day workshop or a multi-week series (2–12 occurrences). Multi-week comes in two styles:

• Cohort — the same group attends every session; one booking holds a seat across all weeks (weekly same-time or custom-time series).
• Drop-in / per-occurrence — for repeating-day schedules.

• Published — live and bookable.
• Draft — not visible to customers.
• Fully booked — set automatically when all spots are taken.
• Archived — soft-deleted/hidden (active bookings auto-refunded on archive).

Yes — you can record an “already booked elsewhere” count so your in-app availability stays accurate.

Yes — you can connect Google Calendar or Microsoft Outlook. Published (and fully-booked) workshops with a date/time create calendar events; drafts and archived workshops are removed from your calendar. Multi-week series create one event per session date. Default timezone is America/Toronto.

Google Calendar and Microsoft Outlook. Connect once and all bookings sync automatically in both directions.

In the offhrs mobile app (iOS and Android). Booking, payment (card, Apple Pay, Google Pay), and booking history all live in the app.

The web workshop pages (offhrs.app/workshops) are now “get the app” landing pages that drive installs. Existing shared links still work — if someone opens a specific workshop link, they’ll see a page that points them to download the app (and link previews still show the workshop’s name). All consumer booking happens in the app.

Yes — there’s a vendor page showing your business name, average rating and reviews, and your upcoming workshops. Signed-in customers can leave one review per vendor.

Workshops you create as a partner are vendor-listed and are booked and paid for in-app through your Stripe account. Some listings on the platform are legacy/manually-entered workshops that simply route customers to an external website to book — those don't process payment through offhrs. Yours, as a partner, are the in-app bookable kind.